(ERB staff are working from home during the pandemic)
Reports To: Chief Program Officer
ERB (Educational Records Bureau) is a not-for-profit organization providing admission and achievement assessments as well as instructional services for PreK through Grade 12. For over 90 years, and with nearly 2,000 member schools and districts across the United States and internationally, ERB continues to be a trusted source to inform admission decisions and to support curriculum and instruction.
The Executive Director, ISEE is the program manager and public face of the Independent School Entrance Examination (ISEE). This position is charged with managing ISEE finances, ensuring assessment quality, and achieving competitive superiority. The Executive Director maintains a national network of relationships with Admission Officers that enables the ISEE program to be responsive to their needs. The Executive Director also provides day-to day oversight of ISEE and therefore is responsible for directing, managing, and monitoring all activities, including for example: managing the vendors who create, distribute, and score the test; working with the ERB Technology staff that operate the ISEE registration portal; and supporting schools and families in their adoption and/or use of the ISEE. The Executive Director collaborates to ensure that the ISEE is well integrated with ERB’s portfolio of programs and services and positioned to meet member school needs in the best ways possible.
External Outreach and Communications
Serve as the lead external spokesperson for the ISEE; speak at national and regional conferences to promote the value of the ISEE.
Assure that consortia and schools know how to maximize the benefits of the program.
Influence non-using schools and consortia to adopt ISEE as part of their admission process.
Lead company responses to requests for proposal for admission testing programs; manage the unique program needs of key ISEE accounts; and serve as the point of contact for these accounts.
Provide prompt, executive-level responses to customer service escalations via phone, email, and person-to-person contact; resolve time-sensitive customer needs; and use key learnings from customer interactions to improve program features, services, and communications.
Lead in educating staff, schools, and families on the meaning of the test scores.
Maintain a business plan based on the needs of the admission testing market, outline a roadmap of program investments, and propose marketing and pricing strategies that are aligned with ERB’s overall strategic plan.
Lead efforts to maintain the relevance of entrance exams to member schools by analyzing current and future admission professional needs.
Lead the team of ISEE staff; ensure effective communication with team members; and work to maintain high morale and employee motivation.
Manage the finances of the ISEE program; create annual budgets; set pricing, and manage internal and vendor costs.
Be a part of the ERB leadership team and a key member of ERB’s program direction group; work with members of ERB’s senior management team to refine the business strategy for the ISEE program; create a roadmap of program enhancements to support this strategy; and integrate the ISEE with ERB’s array of programs and services.
Assume responsibility for managing the daily operations of the ISEE program along with its policies and operational procedures.
Work closely with schools and the ISEE team to plan all admission testing dates and locations.
Oversee all print and web communications regarding school sign-up and parent registration.
Work with the Chief Program Officer to oversee test development work performed by vendors; monitor the quality of test development, test delivery, and test scoring services; identify and respond to customer-facing issues quickly and transparently.
Ideally, the Executive Director will have a broad understanding of the use of standardized assessments for admission to selective schools and academic programs, with a background in program management and a solid P& L orientation, as well as:
5-7 years of management experience with demonstrated performance record
B.A. or higher in education, statistics or business administration
Deep understanding of the assessment industry
Prior experience in admissions and/or independent schools
Experience working with and managing vendor relationships
Experience preparing and reviewing vendor management agreements including SLAs
Strong program management and execution experience
Exceptional writing and presentation skills
Ethical conduct in all things
Some travel will be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
To apply for this position, please email a cover letter and resume to firstname.lastname@example.org.